6 Features That Are Essential In A Business Telephone System
The business telephone system is something that can't be taken for granted in any organization. Without having proper and excellent communication, it's impossible for the business to carry out their activities efficiently. With this being said, the telephone system should be good enough and has integrated all critical features, which are required in your organization.
As you read this article, you are going to discover the top features that a business telephone system should have in order for it to become effective and efficient for your firm.
Number 1. Auto attendant - systems that have this feature serve as a receptionist for all callers. They are automatically taking the calls and redirecting the caller to their desired extension by simply entering the right number. Basically, for the part of the attendants, this has given them the chance to save lots of time, particularly when busy taking other calls.
Number 2. Conference call feature - majority of the business telephone system of today have this feature. What this does is, allowing more than 2 conferences to be done at once. There are a number of system that has allowed conference of just 2 extensions at time. However, these systems have been created which permitted conference of more than 2 calls as well. Most of the systems from IP PBX Dubai are also offering features of internal extension conference however, if you like to have external conference too, then it is something that you need to ask for.
Number 3. Automated directories - this feature is vital because it has allowed the caller to see the extension of the employee. This may be done by just entering the first 3 letters of their name.
Number 4. Voicemail feature - with this particular feature, it gives the caller a chance to leave message for the call attendants who are unavailable at the time of call. In fact, there are also some systems that have allowed 3rd party voice mailing option too.
Number 5. Call hold feature - this is a very common feature from Avaya Telephone System Dubai. Using this feature, it lets the caller to be on hold while the attendant is busy in taking other calls. As the caller is on-hold, a background music automatically play to keep them from being bored while waiting for the call attendant.
Number 6. Call forwarding - this is another essential feature that couldn't be disregarded that easily. This is taking the call and then, forwarding it to the extensions required.
